1. Long-press Reset for 5 seconds to restore factory settings, reconnect, and re-confirm the WiFi name and password. 2. Ensure the device is within 10 m of the router with no walls in between. If still unable to connect, use your phone as a hotspot to rule out a WiFi issue. 3. The device cannot connect to WiFi networks requiring secondary authentication — switch to a network without it. 4. Long-press Reset for 5 seconds, close all background apps, restart your phone, then retry binding.

1. Check that the power adapter is properly connected and the outlet is live. Power the device on again and see if the screen lights up. 2. Check that the WiFi network is working. Restart the router periodically to clear its cache. 3. If both are normal, long-press Reset for 5 seconds to unbind the device, then re-bind it in the APP.

Check whether the network on the device running the APP is working. Try switching WiFi networks. If the issue persists, close the APP in the background and reopen it, or restart your phone and try again.

1. Close and reopen the APP, and update it to the latest version. 2. Restart your phone and try opening the APP again. 3. Uninstall and reinstall the APP.

1. Light-colored cat food can affect food level detection. It is recommended to use dark-colored cat food. 2. You can disable food level detection in the APP device settings.

There is a network delay when uploading temperature and humidity data from the device to the APP. Minor discrepancies are normal.

1. After setting the language, wait 1 minute for the device to download and update the language pack. 2. Restart the device and redo the settings after it reconnects to the network.

1. You need to press the button twice quickly to dispense one portion. 2. Check if the child lock is enabled on the device.

Check whether the device's WiFi connection is stable. Try opening the live video to confirm connectivity.

1. Scheduled feeding involves pan-tilt calibration and a bowl photo, adding about 2 minutes of delay — this is normal. 2. When food detection is enabled, if there is more than 1 portion in the bowl, the device will not dispense more, to keep food fresh.

1. Enable bowl food detection and optimize scheduled dispensing settings by increasing feeding frequency and reducing portions per feeding. 2. Button feeding and APP feeding are not controlled by the detection algorithm. Avoid dispensing more than 8 portions in a short period.

Open the food container's dispenser compartment and clear the jammed food. After clearing, wait for the device to fully start, then press the button once to dispense — this will dismiss the alert.

1. Recalibrate the pan-tilt in the device settings. 2. If the offset is within 15 degrees, it is within the normal hardware tolerance range and will not affect bowl food level detection.

1. Check if pet tracking is disabled in the device settings. 2. Check if your value-added service has expired. Pet tracking is a premium feature requiring an active subscription.

1. Check if the pet was outside the camera's field of view. 2. Check if your value-added service has expired. Pet video generation is a premium feature requiring an active subscription.

1. The device auto-calibrates before each scheduled feeding. Set up more frequent feedings with smaller portions so the pan-tilt can auto-calibrate after being moved by the cat. 2. If still not centered after calibration, an angle within 15 degrees is a normal structural assembly tolerance.

1. Check if the device volume is set to 0 or if voice prompts have been turned off. 2. Long-press the Reset button for 5 seconds to unbind and re-bind the device.

When the ambient temperature reaches 50°C, the APP will trigger a fire alarm.

Certain light-colored cat foods can affect food level detection. It is recommended to use dark-colored cat food, or disable food level detection in the APP device settings. We sincerely apologize for any inconvenience.

1. Device privacy and security has been rigorously assessed and complies with EU GDPR requirements. 2. The device has a privacy mode; when activated, the camera function is disabled. 3. When live video is being viewed, the device displays a UI image to notify the user. 4. The camera's vertical angle has been adjusted to reduce the risk of capturing faces. 5. The microphone can be muted during video recording via the backend settings.

It is recommended to replace the desiccant once a month.

The subscription includes the following five premium features: 1. AI clip generation for pet video diary --- VIP1 2. AI recognition for automatic pet tracking --- VIP1 3. Sound anomaly detection to keep your pet safe --- VIP1 4. Safety alert if the cat hasn't appeared in 12 hours --- VIP1 5. Cloud pet space to record pet life --- VIP2

1. The main account can share the bound device with up to 10 family members. 2. Shared family members only have basic device viewing permissions.